Compliance Vault

Terms of Service

Last updated: 18 July 2026

These terms govern your use of Compliance Vault ("the Service"), available at compliancevaultapp.com. By creating an account you agree to them. The Service is operated by Compliance Vault, an independent software business based in England ("we", "us"). Contact: hello@compliancevaultapp.com. Postal address for service of documents: Compliance Vault, 61 Bridge Street, Kington, HR5 3DJ.

1. What the Service is — and is not

Compliance Vault is a record-keeping tool for letting agencies in England. It stores compliance documents, records expiry dates, sends reminders, and produces reports describing what evidence is recorded in your workspace.

  • The Service does not provide legal advice.
  • The Service does not certify that you, your agency, your landlords or your properties comply with any law. Reports state what evidence is recorded — nothing more.
  • You remain solely responsible for meeting your legal obligations and should verify them with a qualified solicitor.
  • AI-assisted document reading produces suggestions only; nothing is recorded against a compliance item until a person in your workspace confirms it.

2. Accounts

You must provide accurate information and keep your password secure. You are responsible for activity under your account and for the people you invite to your workspace. You must be at least 18 and using the Service for business purposes.

3. Trial, fees and cancellation

  • New workspaces get a 14-day free trial with full access. No card is required to start.
  • After the trial, continued use requires the paid plan: £149 per month (excluding VAT), billed monthly in advance through Stripe.
  • You can cancel at any time from Billing; cancellation takes effect at the end of the current billing period. No refunds for partial months, except where required by law.
  • We may change prices with at least 30 days' notice by email; changes apply from your next billing period.

4. Your data

You retain all rights to the data and documents you upload. You grant us the licence needed to host, process and display them to provide the Service. How we handle personal data is set out in the Privacy Notice and the Retention Schedule. You can export your compliance records at any time, and an admin can permanently delete the workspace and all its data from Settings.

5. Acceptable use

You must not:

  • upload unlawful content or content you have no right to process;
  • use the Service to send spam or unsolicited marketing;
  • attempt to breach, probe or overload the Service's security or infrastructure;
  • resell or provide the Service to third parties as your own.

We may suspend accounts that break these rules, contacting you first where practicable.

6. Availability

We aim for high availability but the Service is provided "as is" without a formal service-level agreement during the pilot period. We may perform maintenance and will use reasonable efforts to minimise disruption. Reminder emails depend on third-party delivery networks; you should not rely on the Service as your only record of a legal deadline.

7. Liability

Nothing in these terms excludes liability that cannot be excluded by law (including for death or personal injury caused by negligence, or fraud). Subject to that: we are not liable for indirect or consequential losses, loss of profit, or losses arising from missed legal deadlines, regulatory fines or penalties, or decisions made in reliance on Service output; and our total aggregate liability in any 12-month period is capped at the fees you paid us in that period.

8. Changes and termination

We may update these terms; material changes will be notified by email at least 14 days in advance. If you do not accept a change you may cancel before it takes effect. On account deletion, data is removed as described in the Retention Schedule.

9. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.