Data Retention Schedule

Last updated: 18 July 2026

This schedule sets out how long each category of data is kept and what happens when it is deleted. It forms part of our Privacy Notice.

Data	Kept for	Then
Account data (name, email, hashed password)	While the workspace is active	Deleted on workspace deletion
Portfolio data (properties, landlords, tenancies, compliance items)	While the workspace is active, or until you delete individual records	Deleted on workspace deletion
Uploaded documents	While the workspace is active, or until you delete them	Removed from storage on deletion
Audit logs and reminder history	While the workspace is active	Deleted on workspace deletion
Billing records (invoices, payment history)	6 years from the end of the relevant tax year	Deleted — retention required by UK tax law (held by Stripe and in our accounts)
Support emails	Up to 2 years after the conversation closes	Deleted
Server logs (IP addresses, requests)	Up to 90 days	Deleted automatically
Encrypted database backups	Rolling window of up to 30 days	Expire automatically — deleted data leaves all backups within 30 days

Workspace deletion

A workspace admin can permanently delete the workspace from Settings (password plus typed confirmation required). This cancels any active subscription, removes uploaded files from storage, and deletes all workspace records in a single transaction. It cannot be undone. Residual copies in encrypted backups expire within the 30-day backup window; billing records are retained as described above because tax law requires it.

Trial workspaces

Workspaces that never subscribe may be deleted 90 days after the trial ends. We will email the account address at least 14 days before deleting an expired trial workspace.